Answers to Many Questions

We have compiled a list of frequently asked questions about RenewalTracker. If you do not see an answer to your question below, please feel free to contact us and we will address your specific needs.

Question:  What are the system requirements for using RenewalTracker?
Answer:  Just an Internet browser with a connection to the Internet.

RenewalTracker is accessible with a standard web browser giving you anywhere, any time access to your renewal item information.

RenewalTracker recommends Microsoft Internet Explorer 6.0 or above and a fast Internet web connection (DSL/Cable modem or greater) for optimal performance. However, other browsers such as Netscape or Firefox may work but have not currently been certified by our support staff.

Question:  Will my data be secure?
Answer:  Yes.

Only users with a valid username and password can access RenewalTracker, ensuring that renewal information is protected. Your organization will designate an administrator who will assign appropriate access and editing privileges to users.

RenewalTracker encrypts the information communicated between your Internet browser and RenewalTracker itself using SSL certificate encryption, the industry-standard for protecting web communications. Your Internet browser will display a padlock indicating all communication is encrypted. The RenewalTracker solution is hosted in a secure environment providing real-time monitoring and data back-ups.

Question:  Will RenewalTracker process renewal item applications and required payments for me with each state and taxing authority?
Answer:  Not currently.

RenewalTracker is a web-based solution that centrally manages the business license and permit renewal information. Renewal payment processing is currently the responsibility of the preparer within your organization.

There is, however, a long-term strategic direction for RenewalTracker to offer a full suite of business services for organizations that wish to outsource their license and permit processing activities.

Question:  Can RenewalTracker really improve my renewal activities?
Answer:  Yes.

RenewalTracker centrally manages renewal information and makes it available to the necessary authorized users. RenewalTracker reminds you when renewal deadlines are imminent, eliminating the risk of late payment fees and loss of business that failing to renew permits on time can result in.

Accessing your renewal information online is an easy and convenient way to manage your entire business renewal item processing.

Question:  Is RenewalTracker expensive?
Answer:  No.

Because our user interface is Internet-based, there is no need for RenewalTracker users to install and maintain expensive software or hardware. Our unique business model makes the total cost of owning RenewalTracker minimal, allowing you to focus your IT spending on other efforts.

Typically, RenewalTracker, along with all renewal processing capabilities, is offered through our affordable monthly subscription model. You simply pay a standard amount each month for your unlimited use. The monthly subscription fee is typically based on the number of locations within your organization.

There are other pricing models available. We are very flexible and strive to provide outstanding service to our customers. Please contact us for more information on our pricing models and let us meet your unique needs.