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Is my data safe and secure?

Yes!  Our servers and infrastructure are protected physically, electronically, and managed by a world class hosting provider in the United States.  Any connection between your browser and RenewalTracker is protected by 256-bit SSL encryption.  Contact us if you want more technical information.

From an online access perspective, only users with valid username and password credentials can access RenewalTracker with optional Multi-Factor Authentication (MFA) and Single Sign On capabilities.  Your organization will designate an administrator who will assign appropriate access privileges to your users.

Can I try before I buy?

Yes!  You can register for an absolutely free trial account with full use of RenewalTracker’s features.  Your dedicated RenewalTracker Account Representative can answer any questions you have and provide a personal web-demonstration if you would like.

After 14 days, if you decide to move forward, just let your RenewalTracker Account Representative know.  Upon payment your trial account automatically turns into your subscribed account with all your data intact.

Can this really improve my renewal activities?

Yes, we certainly believe so!  RenewalTracker centrally manages renewal information and makes it available to all your authorized users. 

Automated email reminders alert you when renewal deadlines are imminent, eliminating the risk of late payment fees and loss of business. 

Accessing your renewal information online is an easy and convenient way to manage your entire renewal process.

Do you provide payment for my items in state and other jurisdictions?

No.  RenewalTracker helps you manage your process so you can make timely payments to your vendors and authorities. 

However, if you are wanting assistance with your payment process, please give us a call as we may be able to offer professional services to help.

Is support included in my subscription?

Yes!  We are ready to answer your questions during normal business hours with phone and live chat support.  Send us an email any time and your dedicated RenewalTracker Account Representative will respond quickly.  We pride ourselves on and strive for great customer support so please feel free to reach out!

Do I need to install software to use?

No!  RenewalTracker is 100% web-based, so you just need an internet connection and browser.  There is nothing you nor your Information Technology team have to manage or worry about.

We like to say, “Point, click and renew!”

Is RenewalTracker expensive?

No!  Our tiered, submission-based pricing model makes the total cost of RenewalTracker minimal, allowing you to focus your IT spending on other efforts.  You simply pay a monthly or annual recurring subscription fee based on your needs.

We are very flexible and strive to provide outstanding service to our customers.  Please contact us for more information on our customized pricing models and let us meet your unique needs.

What are the system requirements to use?

All you need is an Internet browser with a connection to the Internet.

RenewalTracker is accessible with a standard web browser giving you anywhere, anytime access to your centrally managed renewal item information.

Questions & Answers

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