RenewalTracker subprocessors
These are the outside services that process customer data for RenewalTracker, what each one receives, and where.
RenewalTracker application
| Service | Purpose | Data it receives | Location |
|---|---|---|---|
| Everleap (data center operated by Csquare, formerly Centersquare) | Application hosting, database and backups | All data stored in RenewalTracker | United States (Irvine, California; offsite backups in Phoenix, Arizona) |
| Twilio SendGrid | Email delivery for reminders and notifications | Recipient names and email addresses, message content, delivery events | United States |
| Cisco Duo | Multi-factor authentication (optional) | Names, email addresses, phone numbers and sign-in events of users whose organization uses Duo | United States |
| miniOrange | Single sign-on (optional) | Sign-in identity of users whose organization uses single sign-on | United States |
| Wave | Invoicing and payments | Billing contact details, invoices and payments; card numbers go only to Wave’s payment processor | Not disclosed by Wave (Wave is based in Canada) |
Customers who sign in with single sign-on or a Google account use their own identity provider under their own agreement with it.
RenewalTracker website
| Service | Purpose | Data it receives | Location |
|---|---|---|---|
| Cloudflare | Website hosting, forms and spam protection | Visitor requests and form submissions | Global network |
| HubSpot | Live chat, contact records and the monthly email | Form submissions, chat messages and contact details visitors share; page visits only with consent | United States |
| Twilio SendGrid | Form emails: notifications to RenewalTracker, and the downloads, results and welcome emails visitors ask for | Form submissions, and the visitor’s name and email address | United States |
| Google (Tag Manager, Analytics, Ads) | Website analytics and advertising measurement | Page visits and device information; for form submissions, a hashed (scrambled) email address and name to measure advertising results. Only with consent where required | Data centers around the world |
| Calendly | Demo booking | Name, email and answers given when booking | United States |
Changes to this list
We update this page before a new service starts processing customer data. Questions? Contact us.